Poverty remains the root cause of many of the world’s ills, including famine, disease and insufficient or zero education. Poverty contains many self-reinforcing elements, for instance poverty can make education an unaffordable luxury which has a tendency to result in continuing poverty.
While enjoying a meal with friends the talk inevitably moved onto business and I was as usual, in full flow on my favourite subject, the retail environment and the part customers play in all areas.
I was suddenly taken back in time to my first shop it was a CTN, if your memories go back that far you may recall that stands for confectionary, tobacco, newsagent mine was situated in a local community and sold all of the traditional products, the exceptions at that time being alcohol and grocery.
Do you want to give a young person a chance to prove themselves in your business and claim a Government subsidy? With youth unemployment still unacceptably high, thousands of talented young people are available to help your company, but can’t get a first step on the ladder.
Customer Service is not an "Add on Initiative". It is not a management strategy or a project - customer service is what retailers do...full stop. It is not about smiles, not about tolerating rude customers or solving customer complaints.
The retail industry is the largest private sector employer in the UK. Although some staff are being made redundant as retailers go to the wall, other companies are planning ahead and looking for people with the expertise and focus to develop tomorrows retail businesses.
Jodie Guttrich, Sprowston Manor - A Marriott Hotel and Country Club
I ran across this blog while preparing a more active customer service training for our associates, called "WOW" training. We have held six sessions since the beginning of the year, with 95% of our associates attending. What I like about it is the fresh approach to customer service.