Nicole joined Customer Experience Team in July 2018, with the aim of finding out about our 950+ members and how we can best support them.
Nicole spent most of her young adult years working for the family business, Turners and Moore. Her father purchased this company when she moved to England in 2005 from Puerto Rico. When her father retired he promoted Nicole and her brother to Directors, and they worked alongside one other for four years. Nicole decided she wanted to move on from the family business to experience more opportunities, from there she worked for Youngs Doors, part of the RG Carter Group, as admin/transport co-ordinator. She then worked at Anglian Home Improvements in 2017 in the Quality Assurance Team ensuring calls were compliant and coaching agents on improving call quality and customer satisfaction.