What can a virtual assistant do for you?


What can a virtual assistant do for you?

You’ve heard about a virtual assistant but do you know what they do? You probably think they do a lot of admin, transcription and things like that. A virtual assistant can do so much more. Here are five things a VA could help you out with. Make your life a little easier and stress-free.

First thing a virtual assistant can do for you is answer the calls on your behalf. Wouldn’t that be great that you’re not juggling them, they’re not going to voicemail, and you’re not missing people?

A VA can actually pick that call up because they’ll know it’s somebody calling for you. They’ll answer it in your name, and take any message that you want. They will chat to your caller as if they’re your personal assistant sitting right in front of you in your office.

Second thing a virtual PA can do for you, well, they can make appointments for you. If you run a clinic or you’re a trades person, someone that relies on appointment bookings to do your job, a VA can make that appointment for you.

There are so many great calendars on line and a VA can help choose which one would work for you. It’s simple to book the appointments for you.

The third thing a VA can do for you is they can follow up all those enquiries that you actually don’t have time to do. You might follow up once, you might follow up twice, and then like most of us, we tend to forget and work just gets in the way. The VA, they can keep following up that person for you, that enquiry. Keep following up, keep following up. It takes around 12 times now before somebody will engage with you because there is so much other noise going on. 12 times. Is that something you’re doing? Are you following up each of your enquiries 12 times? If not you are definitely missing business.

Number 4 is Live Chat. We’ve all seen websites with live chat. People visiting your website, might want to have a quick chat with you and don’t want to pick up the phone. If you’re out and about and on the road or doing your job, when will you see that live chat message? Five, six hours later? That’s no good. Another lead gone out the window. I bet you didn’t know that a VA can actually manage that live chat for you.

Much the same as live chat, those website enquiries. Somebody makes an enquiry and you’re don’t see it for four, five, six or even seven hours later. When you do see it, that lead has gone – dead as a Dodo. If you get back to somebody within 10 minutes, the chances of them becoming your client are massively increased. If you leave it five hours, it’s diminished to around 30%.

To recap what a VA can do for you.

Answer calls

Make appointments

Follow up, follow up, and follow up

Manage your live chats

Follow up those website inquiries



"UK expert in providing virtual reception to private healthcare and bespoke diary management"


" Livelink were a 'godsend' after dealing with so many problems with our previous provider. Now I can get on with my work and relax when I hear the phone divert. I know that someone polite and competent is taking the call for me. As a business owner it is so important that the patient's first point of contact is a positive experience and with Livelink that is what happens. Highly recommended."  Dan Hayward, Exeter Osteopaths




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