Case Studies: The North Carolina Department of Health and Human Services (NCDHHS)

Little Green Button

The Team

The North Carolina Department of Health and Human Services (NCDHHS) manages the delivery of health- and human-related services for all North Carolinians. They are especially involved with helping those more vulnerable citizens – the elderly, disabled, children, and low-income families. The Department works closely with health care professionals, community leaders and advocacy groups; local, state and federal entities; and many other stakeholders to make this happen.

The Challenge

Given the often-sensitive nature of their work, the NCDHHS required a discreet escalation system that could add another level of security to their existing protocols. They needed an enterprise-level solution that could be rolled out across multiple, remote locations, as they have over 30 different sites throughout North Carolina. 

Each building needed the ability to send alerts internally, without notifying other sites (although this functionality could be configured if needed). They also required specific escalation paths for each individual building, so that named teams could be alerted in a certain order (in case the first team is unable to respond, for example).

 

The Success

Little Green Button was very successfully deployed and implemented across multiple NCDHHS sites. For this enterprise-level solution, we were able to offer a hands-on approach to the installation and set-up, ensuring that the software was configured alongside their complex security needs. Staff are more safe and secure at work, and they’ve now been using Little Green Button for a number of years – they are consistently happy with the level of service and safety provided.

 

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