5 steps to correct billing

Vicki Sherman, Cost Centre Services

Do you query the amount shown on your energy bill? You probably assume that your provider has billed you correctly? If your business suddenly faced a large ‘catch up’ bill, what would you do?

Supporting our clients by carrying out ongoing billing checks, the Cost Centre Services team identified a client was being billed for meter that was not in their premises. The billing was therefore meaningless and had it gone unchecked would have resulted in a large ‘catch up’ bill at some point.

So what can you do to reduce billing errors?

1. Check your meter readings match the billed readings

Your billed readings should nearly match the actual readings on your meter. Check that the number of digits on your meter agrees with the number shown on your bill. Energy providers usually produce billing based on estimated readings and sometimes they can be very wrong. This is simply because the data they hold is not up to date.

2. Is your meter number correct?

It's more common than you would expect for a business to be billed against a meter they don’t own. Make sure the serial number on your meter matches the one on your bill.

3. Are your unit prices correct?

Your unit prices can be found on the paperwork you receive at the start of your contract. Compare these to the latest bill to ensure they're accurate.

4. When does your contract end?

If you are outside of your contract date then your business will be charged a higher unit rate for energy. Often its around 100% more, so it worth checking.

5. Ask for help

Many businesses don't have time to chase up discrepancies with their energy provider. Contacting a reputable energy management specialist will save you time as they'll resolve the issue on your behalf. They will also check every detail of your account to ensure accuracy.

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