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Legal Eagles from across the East of England are invited to a Client Experience conference at Duxford next month
Running a business in the legal sector is no different to running any other business - they all have customers or clients. What has changed is customer expectations and this, combined with consumer choice, is the challenge.
The one-day conference at the Imperial War Museum at Duxford on Wednesday 8th May 2019 will focus on the practical challenges, opportunities and issues facing regional law firms. Delegates will be helped to understand what today’s clients expect and need. They will be given the know-how, skills and confidence to put in place a winning client experience programme in their law firm.
Keynote speaker is Faran Johnson who will be sharing her experiences in transforming employee engagement in the Justice system. Her recent role as the HR Director with Her Majesty's Courts Tribunals Service saw her playing the lead people role in one of the single largest digital transformation programmes currently being implemented in the public sector. And she’s got quite a story to tell!
Faran Johnson "I’m thrilled to be invited to share my experiences in transforming employee engagement in the justice system".
I'll also be speaking as Director of Customer Experience for Norfolk and Suffolk.
The series of conferences are the brainchild of insight6 and Find Get Grow, Jonathan Winchester, founder and CEO of insight6 said; “Those that get ‘Client Experience’ right will benefit financially as a result of winning more clients and converting more business from existing clients.”
Clare Fanner from Find Get Grow said; “Resources are more limited in the regions than the large City firms, but their skill sets and expertise levels are equally high”.
Tickets on sale now with an Early Bird Discount – so book your place here : https://www.legalcx.co.uk