Managing Performance - Getting the Best from Your People - Norwich

  • Managing Performance - Getting the Best from Your People - Norwich

Event Details

Thursday, 12 December, 2019 -
09:15 to 13:15
Norfolk Chambers of Commerce, 9 Norwich Business Park, Whiting Road, NR4 6DJ
Member Rate: 


Non-Member Rate: 


Individual and Business performance can depend largely on the relationship between a manager and their team. This workshop highlights how to get the best out of your team, therefore, building a successful team which leads to a successful business.

This workshop will give you the skills and knowledge to build and lead a great team.

Who is this for?

This course is suitable for anyone managing a team no matter what size and at what level.

Agenda for the Day:

09:15 Doors Open – Registration

09:30 New Anglia Growth Hub – how can we help you? *

09:45 Welcome and Introductions *

10:05 Workplace Transformation and the Main Factors Causing It*

10:25 Performance Management (3 Group Exercise) *

10:55 Determining Direction*

11:05 Goals, Objectives and Targets

11:15 Break and Refreshments *

11:30 Managers Responsibility for Setting Objectives *

11:35 Planning - How Rather than What *

11:40 SMART(ER) - Original SMART Objectives

12:05 Ensuring Success - Constructive Feedback

12:20 Feedback Models

12:25 7-Step Approach. Encouraging Progress

12:50 Action Planning - Making Change Happen

13:00 Q&A's *

13:15 Close

Total hours: 4hrs – *IDB = 3hrs 30mins

About the Trainer - Maria Banks CPCC – Certified Coach, Trainer, Mentor, Facilitator

With over 12 years experience of developing and implementing organisational development and change management strategies within the European Energy industry and a further 14 years running her own L&D professional business and coaching practice.

Maria qualified with the Institute of Personnel & Development (CIPD) and is a fully trained and change management strategies within the European Energy industry and a further 14 years running her own L&D professional business and coaching practice.

Maria qualified with the Institute of Personnel & Development (CIPD) and is a fully trained coach by the Coaches Training Institute (CTI), accredited by the International Coaching Federation (ICF). She is a Certified Co-Active Professional Coach (CPCC) and a graduate of the 10-month CTI Leadership Programme.

Her experience is diverse having worked with individuals and teams from a range of global organisations as well as servicing her own local community in and around Suffolk and Norfolk.

With a strong commitment to moving clients forward, achieving increased results and reaching their desired goals and aspirations, Maria’s coaching and training is impactful, action focussed and pragmatic.

She brings clarity, focus and action to both personal and professional growth and supports her clients to achieve and often exceed their goals and aspirations.

Maria’s interventions in the International business world have provided lasting benefits to a variety of clients including: E.On Energy UK, Fitch Ratings Italia, McCain Foods GB, Mysis Banking Division - New York, Microsoft, Carillion, Costain, Royal Caribbean International Italia, Fusion For Energy France, King Edward VII Hospital and the Natural History Museum London.

More locally Maria has worked with Hutchinson Port Felixstowe, Suffolk Coastal District Council & Suffolk & Norfolk Probation Services.

Living in Woodbridge, Suffolk, UK, married to Andrew and mother to grown-up sons, Pietro and Nic who live in Melbourne Australia and London respectively.


I want to book for more than one person from my company?

Due to the popularity of these events, we are only able to allow one person per company to attend. However, please email, if you wish a colleague to attend as well and if we have cancellations we will notify you immediately on a first-come, first-served basis to offer another ticket.

What are my parking options for getting to and from the event?

There is plenty of parking on site. Buses stop on Sandy Lane which is a 5-minute walk from Norfolk Chamber Office.

How can I contact the organiser with any questions?

Please email if you have any questions or queries.

What will be done with the information I supply?

Your information will be stored on Eventbrite according to Eventbrite’s terms and conditions. Upon arrival you will be required to sign in on our attendance sheet, this is to provide evidence of your attendance and will be kept on the server as evidence for our ERDF funding. After your attendance will be stored on the secure Growth Hub CRM system. This is required in order to provide evidence of your attendance and eligibility for the course. This will be kept to the statutory dates any only accessible to Growth Programme and authorised personnel. If you request further contact from an adviser post this event they will use this information to contact you and log any future interactions, again to evidence for ERDF funding.

State Aid Declaration

This event is delivered, free of charge, to SMEs (SME is defined as an Enterprise with fewer than 250 employees and has either an annual balance sheet not exceeding 43m Euro or Annual Turnover not exceeding £50m) other restrictions may apply. This support is being provided as de minimis aid under EC Regulation 1407/2013 (De Minimis Aid Regulation). The value of this support has been calculated as £175.

Please note: This is not a request for payment; we are merely required to notify you of the value, which will be relevant if you wish to apply or have applied for any other de minimis State Aid in the future. There is a ceiling of €200,000 for all de minimis aid provided to anyone organisation over a three fiscal year period (i.e. your current fiscal year and previous two fiscal years).

This event, as with all the New Anglia Growth Hub events, is suited and intended for businesses already running and established. Please refer to courses by NWES and MENTA for courses more suited for those businesses who are pre-start or have been trading for less than 12 months


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