Gold Patron News – Punctuality Continues To Improve At Greater Anglia

Abellio train operator Greater Anglia has reported a further improvement in train punctuality for the most recent four-week period ended 27 April 2013, with a public performance measure (PPM) result of 94.1%.

This continued and improving performance (in the previous period for March 2013 punctuality was 93.6%) means that the moving annual average (MAA) punctuality result – which measures performance over a 12 month period – has again improved to a new high of 92.4%, the best MAA figure recorded so far for the Greater Anglia franchise area (which was established in 2004).

Greater Anglia has consistently delivered improvements in train punctuality since taking over the franchise in February last year, and in this most recent four-week performance period for April, punctuality for the route sectors of the Greater Anglia network was: Metro & Southend 96.7%, West Anglia 93.9%, Mainline 93.8%, Rural 92.6% and Stansted Express at 90.4%. The 12 month MAA punctuality level for Mainline services continued to improve and to a new all-time high of 91.3%.

Individually, 6 of Greater Anglia’s rail lines now have a 12 month MAA punctuality figure either at or in excess of 95%. In Essex, the Romford to Upminster line has current punctuality of 99.3% and Braintree to Witham is 95.7%. In Suffolk, the Lowestoft to Norwich service is at 95.4% and Sudbury to Marks Tey is 95.1%. And in Norfolk, the Norwich to Great Yarmouth and Sheringham lines are both recording 95% punctuality. Meanwhile, the punctuality for Greater Anglia’s Norwich to London Intercity services in April of 93.2% was amongst the best performance achieved for these services since 2000.

Ruud Haket, Managing Director Greater Anglia said: “I am very pleased that train punctuality once again improved in April, reflecting our continued and relentless efforts, working in partnership with Network Rail to provide improving and consistent train service performance at Greater Anglia.

“We recognise there is more work to do in achieving greater consistency and will continue to focus on delivering further improvements in train punctuality for our customers across the region.”

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