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Freeclix achieves ISO 9001:2008 certification demonstrating commitment to continuous service improvement
In another important milestone FreeClix is proud to announce its achievement of ISO 9001:2008 certification following independent and external audits by Alcumus ISOQAR.
FreeClix’s investment during 2015 in resources and tools has underpinned the implementation of a robust quality management system governing all its business processes and operations. The team have worked since July 2015 to engage in continuous improvement on those processes and obtain training to increase customer satisfaction.
“FreeClix is all about quality products and services. Obtaining our ISO 9001:2008 certification validates our ability to continually improve our services and assure that customers continue to receive the very best. At the start of the process we set out to bring genuine value to our customers rather than focusing on the certification as a tick-box exercise. We’re particularly proud of the praise given to us by the lead auditor for our creation of a highly relevant quality management system which was produced completely in house without use of an external consultant.” – Managing Director, Peter Freeman.
ISO 9001:2008 is a quality management standard that is designed to help organisations improve business processes and provides a structure and tools for organizations who want to ensure that their products and services consistently meet customers’ expectations and continually improve.
The key principles of the ISO 9001:2008 standard include; customer focus, leadership, involvement of people, process approach to management, continual improvement, decision making and supplier relationships.