*NEW EPISODE* Impromptu Business Chat: How to drive lasting change - A change will do you good

In this week's episode, Mark and James reflect on 2020, and look ahead to 2021 and the inevitable New Year's Eve Resolutions. They impart advice on how to make change stick for the long term, referring along the way to melting icebergs, Princess Gabriele and Mark's "B" in GCSE German! 

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