Norwich based OpenContact appointed to support The View from The Shard

OpenContact has been awarded the contract to manage telephone bookings and customer service calls for The View from The Shard. The Shard, the iconic, landmark building on the London skyline, designed by Master Architect Renzo Piano will be the tallest building in Western Europe.  The View from The Shard is nearly twice as high as any other viewing platform in London and will offer an unparalleled encounter with an incredible building that invites guests to experience the most spectacular views of London past, present and future like never before.

The View from The Shard spans floors 68, 69 and 72 at a height of 800ft or 244m. The visit provides guests with a multi-sensory experience and exhilarating 360° views for 40 miles across London. Opening on 1st February 2013, tickets for The View from The Shard are available by pre-booking and are now on sale online at  Norfolk based OpenContact beat national competition to be the partner that will help to deliver the customer experience required by The View from The Shard as a premium visitor attraction to local, national and international audiences.

OpenContact will be reporting to The View from The Shard’s management team including Anders Nyberg, Chief Executive and Sandy Clark, Operations Director.

OpenContact’s Head of Client Services, Steve Gregory said: “The Shard is an international icon and work of art. The View from the Shard will enable visitors to unlock London’s culture, architecture and history and we are thrilled to be involved in one of the most significant international launches of 2013.”

Anders Nyberg, Chief Executive Officer, Shard Viewing Gallery Management Group said: ‘We are delighted to have OpenContact on board to help us provide the highest level of customer experience for The View from The Shard. OpenContact’s expertise in managing customer services for visitor attractions will help us to ensure that our guests have the best possible experience, even before they arrive.’ 

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Press contacts:

Steve Gregory: 01603 895406 /
Susanna Yellop: 01603 895426 /
Fiona Temple: 01603 895405 /

The View from The Shard
Ruth Howlett: 020 3102 3973 /

About OpenContact:
Established over 11 years ago in Norwich, OpenContact is an outsourced customer contact centre designed to manage customer encounters on behalf of our clients and deliver the customer experience they need. Still family owned and operated, Fiona Temple and her team always create a bespoke service to match every client’s specific requirements and deliver to them consistently.

OpenContact’s work includes:  GoApe, UK General Insurance, Mattressman, Harrod Horticultural, National Trust, and Christian Aid

About The View from The Shard
A premium visitor experience, The View from The Shard offers guests an unparalleled encounter with an incredible building and the creativity, history and culture of London.

The View from the Shard is the highest viewing point from any building in Western Europe, nearly twice as high as any other view in London.

Guests will reach The View from The Shard through a two-stage, state of the art lift experience with music and light effects, which build anticipation, excitement and exhilaration. Guests will arrive at level 68 before ascending to The View on level 69, a triple-height, light-filled main level where the view is revealed and London past, present and future is laid before you like you’ve never seen it before.

On level 72, guests have the opportunity to experience the elements with part of the building exposed through the fractures where the shards of glass come together and the opportunity to gaze at the giant glass shards disappearing into the sky. 

Guests exit via a small boutique on level 68 prior to descending in the lifts back through reception where they will have an opportunity to browse the main boutique as well as purchase a souvenir photograph.

The View will be open from 9.00am to 10.00pm to enable guests to enjoy the experience by day and night.

Advance adult tickets for The View from The Shard are £24.95 and available by pre-booking, a system that ensures an unpressured, premium quality experience with no waiting and no queues.


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