Norwich contact centre on top of the world

As The View from The Shard, the visitor attraction at the top of the tallest building in Western Europe opened to the public at 9am on Friday 1st February, the team at Norwich-based outsource contact centre, OpenContact, were in party mood as they joined in with the launch celebrations.

OpenContact were appointed to handle the telephone booking and customer service enquiries by The View from the Shard back in July 2012, and have been taking advance bookings since the building’s inauguration.  Telephone enquiries have doubled month on month for the contact centre, and last week was the busiest yet, as publicity gained momentum in advance of Friday morning’s grand opening.

OpenContact’s Managing Director, Fiona Temple, said “All of our team have now visited The View from the Shard during January, which means they can now talk to customers in a knowledgeable and enthusiastic way, having experienced it for themselves.”

Tickets for the opening weekend – Friday 1st, Saturday 2nd and Sunday 3rd February - were sold out for the “multi-sensory experience to 244m (800ft) above one of the greatest cities on earth”.  The view at level 69, offers unrivalled 360 degree views of London to a distance of 40 miles, and on level 72 there is an open-air platform where guests are exposed to the elements, and can experience the sounds of the city below.

OpenContact had a launch party for the team at their Roundtree Way headquarters in Norwich on Friday morning to celebrate the opening and to reward the hard work the team have put in to develop an excellent partnership with their client.  Fiona said “We are extremely proud to be representing such an iconic attraction, and are delighted to be working in partnership with the team from The View, who see us as an extension of their organisation and an integral part of their operation.  This is exactly what we always aim for in developing relationships with clients. It helps guarantee success, with customers receiving the high quality service they expect from our clients’ brands.”

The upturn in business from The View from the Shard comes just as OpenContact acquire 3 new Norwich-based virtual receptionist clients for whom they provide a message taking service, as well as commencing work for a holiday park based in Devon.  Welcome Family Holiday Park appointed OpenContact to handle their booking and customer service calls from the beginning of January, resulting in a bumper start to the new year.  Fiona goes on to say “This has been a very strong start to 2013, and with some very exciting prospects in the pipeline, I’m very confident we are going to have a great year, creating more jobs and moving forward with our technology investment programme.”

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