QES: Skills shortage biggest risk for business

How local businesses view the QES results of the last quarter and what does the future hold?
  • Latest QES Survey highlights that a skills shortage is the biggest risk to business

The British Chambers of Commerce (BCC) today (Wednesday) publishes its Quarterly Economic Survey – the UK’s largest and most authoritative private-sector business survey. Based on the responses of over 7,000 businesses, including those in Norfolk, the survey shows that growth in the UK economy remains subdued, with almost all services indicators below their pre-EU referendum levels and the strong performance of manufacturers easing slightly in the final quarter of 2017.

The findings of the survey indicate the skills shortages are reaching critical levels. Of the service sector firms hiring, the percentage of Norfolk firms reporting recruitment difficulties rose to 83%, a rate not seen since Q2 2016. In manufacturing, the percentage of recruiting firms reporting greater difficulties remained static from the last quarter at 73%.

In the manufacturing sector, the proportion of firms reporting improved export sales and orders rose to 31%, compared to the previous quarter at 27%. The indicators for domestic sales, employment expectations, recruitment and confidence in turnover are also lower in the majority than in the previous quarter.

In the service sector, a key driver of the UK economy, growth remains muted and relatively unchanged from the previous three months, and is below historic averages. The proportion of firms confident that turnover and profitability will improve in the next year decreased, and the number of firms reporting improved cashflow, whilst increasing slightly, remains low.

Both sectors have seen considerable rises in the proportion of businesses expecting prices to increase in the next three months. In the Norfolk services sector, the percentage balance of firms expecting their prices to rise jumped to +49%, the highest since Q3 2008. In the manufacturing sector, the percentage balance of firms expecting their prices to rise increased from +26% to +54%, the highest since Q4 2016.

The results emphasise the need to kickstart the economy by addressing the barriers to growth – in particular the growing skills gap – which is hindering the ability of companies to find the workers they need to develop.

Key findings in the Q4 2017 survey:

Norfolk Manufacturing sector:

  • The balance of firms reporting increased export sales rose from +27 to +31, the lowest since Q4 2016. Export orders remained static +27 to +26. The balance of firms reporting increased domestic sales fell from +19 to +17 and domestic orders rose slightly from +21 to +23
  • The percentage of manufacturers that attempted to recruit in the last three months remained static at 83%.  Of those, 73% had recruitment difficulties. Of these, skilled manual labour was the leading area of recruitment difficulties (79%).
  • The percentage of manufacturers expecting their prices to increase jumped from 26% to 54%, standing near historic highs. The price of raw materials remaining the key driver, with 80% reporting it as a cause of price pressure (down slightly from the 82% in Q2 and Q3)
  • The balance of firms confident turnover will increase in the next 12 months rose from +19 to +45, while confidence in profitability held fairly steady at +36, up from +31
  • The balance of companies reporting cashflow improvements remains low at +4, while the balance of firms investing in plant and machinery rose from +19 to +31, and also those investing in training rose from +14 to +33

Norfolk Services sector:

  • The balance of firms reporting improved export sales fell slightly from +12 to +8, and whilst orders rose from +2 to +6. Domestic sales rose slightly from +14 +16, and also orders from +6 to +10
  • The percentage of businesses attempting to recruit remained static at 64%. Of those, the percentage of services firms reporting greater recruitment difficulties rose from 63% to 83%, the highest since records began
  • The balance of services firms expecting prices to increase, rose considerably from 33% to 49%, the highest since Q3 2008
  • The balance of firms that report cashflow improvements remains low, despite rising from -1 to +10. Investment also remains muted, with investment in plant and machinery standing at +7 (up from +5) and training +13 (no change from previous quarter)
  • The balance of firms confident turnover will increase fell from +32 to +26.  Confidence in profitability remained depressed falling from +21 to +20

Commenting on the results, Nova Fairbank, Public Affairs Manager for Norfolk Chamber said:

“While there are many business bright spots across Norfolk and the rest of the UK, the evidence from the biggest private business survey in the UK shows that growth and confidence remain subdued overall as we enter a new year.

“Labour and skills shortages are set to be the biggest potential drag anchor on business in 2018, since ultimately it is people that make businesses work. Business itself must do more – by training and investing wherever possible in people – but government must also give firms the confidence to put their livelihoods on the line and go for growth.

“The UK results highlight that, apart from Wales (88%), the East of England (82%) has the highest number of recruitment difficulties in the UK.  This must be the year employers act rather than just complain on skills, and the year government delivers clarity, leadership and investment in people and infrastructure. Kick-starting growth, and boosting wages and prosperity for all, depends on this.”

Also commenting on the latest QES results, Suren Thiru, Head of Economics at the British Chambers of Commerce, said:

“These results suggest that GDP growth remained underwhelming in the fourth quarter of 2017. Services sector activity remains subdued with most indicators still below their pre-EU referendum levels. Consumer-facing firms in particular are facing an uphill struggle due to negative real wage growth, which is continuing to stifle consumer spending. That said, the sector is still likely to have been the main determinant of growth in the fourth quarter.

“Following a strong showing for much of 2017, the manufacturing sector did come off the boil a little in the last quarter, with most of the key indicators weakening in the quarter.

“The latest results also confirm that inflation remains a concern with a significant spike in inflation expectations in the quarter. While inflation is likely to peak in the coming months it is likely to remain stubbornly above the Bank of England’s 2% inflation target for a prolonged period, maintaining the cost pressures on both consumers and businesses.

“Looking forward, the UK economy is set to continue on an underwhelming growth trajectory over the near term with uncertainty over the impact of Brexit coupled with high inflation and weak productivity likely to dampen overall economic activity.”

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